Our company support Third party Inspection Agency inspection as customer required;
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In some industries, you may have to meet quality standards set by an outside body, such as an industry association, the local health and safety inspector, or a government regulatory agency. In others, there aren’t any official quality standards, so you’ll need to set your own.
Each department of your business will have different quality control standards. However, they must all be objectively measurable.
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Of course, you want to ensure quality in all aspects of your operation. However, begin by focusing on the most important measures — those that have the biggest effect on your profits and your customer experience. This will enable you to get results quickly and also keeps you and your team from becoming overwhelmed.
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W. Edwards Deming, the founder of modern quality control, believed that well-designed processes lead to high-quality products and services. If you create good processes, continually measure the results of the processes, and work to consistently improve the process, your product or service will get better and better.
Starting with your critical operations, create step-by-step processes that include benchmarks. For instance, in a B2B company’s accounting department, operational processes might require preparing and delivering invoices within 24 hours after a job is completed or a product is delivered. In a restaurant, operational processes might require servers to pick up food for delivery to the customer’s table within two minutes of it being prepared.
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Review your data regularly to see how well your company is meeting its quality standards.
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How well are the operational processes working to deliver quality? How could they be improved?
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Once you’re meeting your quality control standards, don’t stop there.
No matter how well your processes are running, quality control shows there’s always room for improvement, and making small changes can pay off in big ways.
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